Start with the problem
Nobody needs a service. They need the phone answered, the listing found, the quote out before the competitor's. Pick what is costing you this week and get the pages that fix it, in the order to do them, for businesses across metro Detroit and Michigan.
Choose what is going wrong
Photographs: cottonbro studio, Gustavo Fring, Mikhail Nilov, Ketut Subiyanto, Mikael Blomkvist, Yan Krukau, Christina Morillo, Ivan S, via Pexels.
The plan
The phone rings out.
The calls come while the team is with a customer, and the messages come after five. Whoever answers first gets the job. The fix is a front desk that answers every channel in under a minute, books into the calendar you already run, and hands the rest to a person with the thread attached.
42 hours
the average first response to an online enquiry, across 2,241 companies
Harvard Business Review, 2011
In this order
- 1AI Phone Answering and Front DeskThe phone is where most of the work arrives, so it is answered first.
- 2Chat and Direct Message AutomationThen the messages, which arrive after hours and go to whoever replies first.
- 3Appointment Scheduling and Reminder AutomationOnce every channel answers, the bookings need one calendar and a waitlist.
- 4Customer Support AutomationLast, the questions that are not bookings: answered from your documents, escalated by your rules.
Every service
The whole catalogue, by group
Twenty-six pages in four groups. Each one says what it does, what it will not do, and what it costs you to be without it.
AI and Automation
Systems that answer, book, follow up and file, built around the software you already run and run for you after launch.
Front desk and sales
- AI Phone Answering and Front DeskEvery call answered. Every appointment booked.
- Lead Follow-Up AutomationEvery lead gets an answer in under a minute.
- Chat and Direct Message AutomationThe message is the new phone call.
- Appointment Scheduling and Reminder AutomationA schedule that fills itself and keeps itself full.
- Customer Support AutomationEvery question answered, the right ones handed to a person.
- AI Call Summaries and CRM UpdatesThe call ends and the record is already right.
Back office
- Back Office AutomationThe paperwork handles itself.
- Quote, Proposal and Document AutomationThe quote goes out while they are still thinking about it.
- Invoicing and Payment Reminder AutomationGet paid without chasing.
- Client Onboarding AutomationEvery new client gets the same first week.
- Internal Knowledge AssistantAsk it instead of interrupting the owner.
Digital Marketing
Being found, chosen and remembered by Michigan customers, on Google, on social media and inside the AI assistants people ask instead.
Being found
- Search Engine OptimizationBe the answer, not the ad.
- Local Search OptimizationBe the business on the map.
- AI Search OptimizationBe the business the assistant names.
- Google Business Profile OptimizationThe listing that decides whether you are on the map.
- Online Reputation ManagementYour rating rises on its own.
Reaching customers
- Content MarketingWritten once, found every month after.
- Social Media MarketingPosts, reels and stories, done for you.
- Pay-Per-Click AdvertisingAds that pay for themselves, or get cut.
- Email and Text Message MarketingThe customers you already have, reminded well.
- Analytics and Conversion TrackingWhich of the things you pay for brought the job.
Web Development
Fast, clear websites with answering, booking and follow-up built in, and the diagnostics that show what a site is costing you.
Branding
One look across your storefront, your site, your ads and your print, held together by rules people will actually follow.
Not sure which problem is the problem?
Tell us what a normal Tuesday looks like. We will tell you which of the eight it is, what to do first, and what it would take to build, in one call, with no list of packages.
Talk to us